Return & Exchange Policy

SHAHI is committed to ensuring the satisfaction of our customers with every purchase. We understand the importance of flexibility and ease in the return process, which is why we offer the following hassle-free return and refund policies:

Returns & Exchanges

SHAHI accepts returns and exchanges within 7 calendar days of the customer receiving their order. To be eligible, the item must be unworn, unused, unwashed, and in its original condition with all tags, packaging, and accessories intact. Returns or exchanges requested after the 7-day period will not be accepted.

Customers are solely responsible for all shipping and handling costs associated with returns and exchanges. Any applicable customs duties, import taxes, brokerage fees, tariffs, or other governmental charges incurred during the original shipment or return process are the responsibility of the customer and will not be reimbursed by SHAHI.

SHAHI reserves the right to inspect all returned merchandise and refuse any return or exchange that does not meet the above requirements. 

Customized Items

Please note, while we strive to accommodate all return requests, customized, altered and stitched-to-measure items are final sale and are not eligible for return or exchange due to their personalized nature. We ask for your understanding in this matter, as these items are crafted specifically for you.

How to Initiate a Return or Exchange

  1. Contact Us: To start the return process, please reach out to us at shahitextile@gmail.com or via WhatsApp at +923410225998
     within 7-days of receiving your product.
  2. Return Authorization: Our customer service team will provide you with all necessary instructions and a return authorization to ensure a smooth process.
  3. Shipping: Pack the item securely and include any documentation related to the return.
  4. Refund or Exchange: Once we receive the returned item and confirm its condition, we will process your refund or exchange as per your request.

Processing Time

Refunds will be processed to the original method of payment within 7-10 business days of receiving the returned item. We appreciate your patience as we work to process your return or exchange.

Customer Satisfaction

Your satisfaction is our top priority. If there are any issues with your return or refund, or if you have any questions or concerns, please do not hesitate to contact us. We are here to support you every step of the way.

Thank you for choosing SHAHI. We value your trust and look forward to serving you again.